Everything you need to know about your 1jj3 account, payments in PKR, sports betting, casino games, bonuses and responsible gambling — answered clearly in one place.
Instant answers 24 hours a day, 7 days a week from our support team.
Detailed queries handled by email — target response within 24 hours.
Step-by-step guidance for CNIC and passport verification on 1jj3.
Deposit and withdrawal guidance covering common Pakistani payment methods.
How markets work for Pakistan cricket, PSL/T20, ICC tournaments and more.
Limit-setting, self-exclusion and responsible gambling controls explained.
Visit the 1jj3 homepage and click the registration button. You will be asked to provide your full name, date of birth, email address, mobile number and a secure password. Make sure all information is accurate — it must match the identity documents you will submit during KYC verification. Once submitted, you will receive a confirmation to activate your account.
No. Each individual is permitted to hold only one registered account on 1jj3 at any time. Registering multiple accounts — whether using the same or different personal details — is a direct breach of the Terms & Conditions. Duplicate accounts identified through our systems will be closed and associated balances forfeited. If you believe a duplicate was created in error, contact support immediately.
You must be at least 18 years old — or the higher minimum age required by the operator's licensing jurisdiction — to register and use 1jj3. This is verified through our KYC process. Being 18 does not automatically make gambling lawful in your location; users in Pakistan should review applicable local law independently, as this does not constitute legal advice.
Pakistani users typically need a valid CNIC (Computerized National Identity Card) issued by NADRA, or a valid Pakistani passport. You may also be asked for a proof-of-address document — such as a recent utility bill or bank statement — and a liveness selfie or photo. All documents must be genuine, clearly legible and submitted through the Platform's secure HTTPS-encrypted verification portal.
Click the "Forgot Password?" link on the login page. Enter the email address registered to your account and follow the reset instructions sent to your inbox. For security, reset links expire after a short period. If you do not receive the email within a few minutes, check your spam folder or contact the 1jj3 support team via live chat for assistance.
You may request voluntary account closure at any time by contacting our support team via live chat or email. Before closure is finalised, any open bets will be settled and your remaining eligible real-money balance will be processed for withdrawal, subject to KYC completion. Bonus funds and associated wagering requirements are voided upon voluntary closure. The process typically completes within 2–5 business days.
Available deposit methods are displayed in your account cashier and vary depending on your location and account status. Payment providers referenced on this platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are cited for informational context only. None of these providers endorse or support gambling activity on 1jj3. Always verify that your chosen provider permits gambling transactions under its own terms before depositing.
Where available, deposits may be processed in Pakistani Rupees (PKR / Rs), depending on the payment method you choose in the cashier. For methods that require currency conversion, the applicable exchange rate will be displayed before you confirm the transaction. Always review the displayed rate and any processing fees prior to completing a deposit to avoid surprises.
Most deposits processed through electronic payment channels are credited to your 1jj3 account within a few minutes of successful confirmation by the payment provider. Bank transfer deposits may take longer depending on the sending bank's processing schedule. If a deposit does not appear within a reasonable time, contact support with your transaction reference number for investigation.
Log in to your account, navigate to the cashier section and select "Withdraw." Choose your preferred withdrawal method and enter the amount you wish to withdraw. Withdrawals require completed KYC verification and satisfaction of any applicable bonus wagering requirements before they can be processed. The Platform targets withdrawal processing within one to five business days, depending on the method chosen.
Withdrawals may be delayed if your KYC verification is incomplete, if active bonus wagering requirements remain outstanding, if the requested amount exceeds standard processing limits, or if the transaction has been flagged for routine fraud or AML review. Contact support via live chat with your withdrawal reference number and our team will provide a status update and advise on any additional steps required.
No. All deposits on 1jj3 must be made from a payment account held in your own name. Third-party deposits are not accepted and will be returned where possible. Using another person's bank account, mobile wallet or card to fund your 1jj3 account is a breach of the Terms & Conditions and may trigger account suspension pending investigation. This policy applies to all payment methods available on the platform.
1jj3 offers a broad selection of gaming categories including a sportsbook covering cricket, football, UFC and other live sports; a live casino with real dealers across multiple table game variants; slot games from established studio providers; and other casino-style games. The specific titles and markets available may vary depending on your location and the current platform offering. Check the homepage for the current selection.
The 1jj3 sportsbook covers a range of cricket markets including international fixtures involving Pakistan, T20 formats, ICC tournament events and — where available — PSL matches. Market availability depends on the competition schedule and licensing coverage at any given time. Odds are updated in real time for live in-play betting. Always review available markets in the sportsbook section of the platform for current listings.
In-play betting allows you to place wagers on events that are already underway. Odds update continuously to reflect the current state of play — such as the run rate in a T20 match or the score in a live football fixture. To place an in-play bet, navigate to the live betting section of the sportsbook, select your market, enter your stake and confirm the bet before the market closes. Odds at confirmation time are final.
Live casino games are streamed in real time from professional studios, with human dealers managing the action — dealing cards in blackjack, spinning the roulette wheel or running baccarat hands. You interact through an on-screen interface. Regular (RNG) casino games use software-generated outcomes. Live casino delivers a more immersive, social experience for users who prefer human interaction over automated game engines.
If a match or event is cancelled before it starts, or is postponed and does not resume within the platform's settlement window, affected bets are typically voided and stakes returned to your account balance. For events that start but are abandoned mid-play, settlement rules depend on the specific market and are detailed in the 1jj3 Terms & Conditions. Check the sportsbook rules for the relevant sport if you are unsure.
Welcome bonuses and new-user promotions are displayed on the 1jj3 homepage and in the promotions section of the platform. Offer types vary and may include matched deposit bonuses, free bet credits or other welcome incentives. Each offer carries specific terms including wagering requirements, minimum deposit thresholds, eligible games and expiry dates. Always read the full offer terms before claiming any bonus.
A wagering requirement (also called a playthrough requirement) specifies how many times a bonus amount — or in some cases the bonus plus deposit combined — must be staked before it converts to withdrawable real money. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must wager PKR 20,000 in eligible games before the bonus funds and any associated winnings can be withdrawn. Eligible games and minimum odds restrictions vary per offer.
No. Bonus funds and any winnings generated from them cannot be withdrawn until the applicable wagering requirements have been fully satisfied. Attempting to withdraw before this point will result in the bonus and associated winnings being forfeited. Your real-money balance — separate from any active bonus funds — may typically be withdrawn at any time, subject to standard withdrawal conditions and KYC requirements.
Yes. All bonuses on 1jj3 carry an expiry date or a maximum period within which wagering requirements must be completed. The expiry terms are stated clearly in each offer's specific terms at the time of claiming. Bonus funds and associated winnings that remain active but expire before wagering requirements are met will be removed from your account. Set a reminder to track active bonus deadlines.
A bonus may be voided for several reasons: the offer expired before wagering requirements were met; your account was found to have breached the offer's eligibility conditions (for example, by placing restricted bets or using prohibited strategies); or a platform-wide audit identified activity inconsistent with fair bonus use. If you believe a bonus was voided incorrectly, contact the 1jj3 support team within 72 hours of the removal with your account details and bonus reference.
1jj3 uses full HTTPS encryption across the platform, encrypts sensitive data at rest in its databases, and applies role-based access controls so that only authorised staff can access account data. The platform undergoes regular security assessments and monitors for unusual access patterns. You should also protect your account by using a strong, unique password and enabling any available two-factor authentication options offered in your account settings.
Contact the 1jj3 support team immediately via live chat or email at [email protected] (plain text — not a link). Our team can place an immediate security hold on your account, initiate a password reset and review recent access logs. Never share your password or one-time verification codes with anyone — 1jj3 staff will never ask for your full password through any channel.
Deposit limits are available directly from your account dashboard under the responsible gambling settings section. You can set daily, weekly or monthly caps denominated in PKR or the currency of your account. A limit reduction takes effect immediately. A limit increase requires a cooling-off period before it activates — this is intentional and designed to prevent in-the-moment decisions. Using limits proactively is one of the most effective responsible gambling tools available to you.
Self-exclusion blocks your access to the 1jj3 platform for a minimum of 6 months, with options up to 5 years or permanent. To initiate self-exclusion, contact the support team via live chat or email at [email protected] and request it clearly. Exclusion takes effect immediately on request. It cannot be reversed during the exclusion period. Promotional communications will also be suspended. Contact support if you continue to receive marketing after self-excluding.
1jj3 does not claim to be authorised, licensed or approved by any Pakistani government authority — including the Government of Pakistan, PTA, State Bank of Pakistan or any provincial body. Pakistan's Prevention of Gambling Act, 1977 regulates gambling within the territory. Users are solely responsible for determining whether accessing this platform is lawful in their jurisdiction. This answer is provided for informational context only and does not constitute legal advice.
If gambling is causing distress, financial difficulty or personal harm, please seek support. Internationally recognised organisations that offer confidential guidance include GamCare (gamcare.org.uk), Gamblers Anonymous (gamblersanonymous.org) and BeGambleAware (begambleaware.org) — these are informational text references only; please verify current availability and regional coverage independently. You can also activate self-exclusion immediately by contacting the 1jj3 support team at [email protected] (plain text only).